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Teamīy far, the most important ingredient is the team. We've found there are three important ingredients to making remote work successful: team, tools, and process. It's highly unlikely you could pluck any random set of people, at any random moment in history, dispersed around the globe, put them together, and expect them to build something amazing. Distributed team management: 3 ingredients for a successful remote work setup Whether you're a small team or a large one, if you want to dip your toes into remote work, consider this your crash course. Our story-and the stories of other remote companies-proves that it's possible to scale even when you're fully remote. Over the years, we've learned a few things about building and managing remote teams. And then we had our first international hires in August 2014, with writer Matthew Guay based in Bangkok, Thailand and full-stack engineer Rob Golding in Nottingham, UK. Between October 2012 and July 2014, we added eight more people to the team, with members living in Missouri, Nebraska, Pennsylvania, Florida, and Tennessee. Our first hire was Micah Bennett, Zapier's head of support, who lives in Chicago (and is still a core part of our team). And since we were already a distributed team, it made sense to keep moving that way since we could hire people we knew were awesome but just didn't live in the places we lived. In August of 2012, Mike moved back to Missouri while his girlfriend (now wife) was graduating law school, and in October of 2012, we started hiring. The next three months were the only period in our company's history where everyone has been in the same city at the same time. In June of 2012, we were accepted into Y Combinator and moved into a shared apartment in Mountain View, California. We worked on Zapier in every spare moment we each had, but those moments didn't magically line up at the same time where we could work in the same room, so, by necessity, we became a remote team. Even though my co-founders, Bryan and Mike, and I lived in the same city, we had different schedules and were bootstrapping Zapier on the side of our day jobs and school. Our Journeyįrom day one, Zapier has always been a distributed team. We've gotten a lot of questions about how we make it work, so this chapter will explain that. We've grown from three founders to over 300 people working remotely in 28 countries. We want to share what we've learned so far.

#Bunni how we first met actually working how to#
Yet it's still not a common company structure and, unfortunately, information about how to set up remote work so that you and your team can be successful is still scarce. Many companies-Zapier included-are successful as 100% remote teams.
